SINGAPORE--(Marketwire - July 2, 2012) - Jebsen & Jessen Communications (JJC), a provider of business communications solutions, today announced that it has received a 2012 Avaya DevConnect Innovation Award for its CallMizz application. CallMizz, a DevConnect compliance-tested solution, is a unique application that helps call centre supervisors manage missed calls by capturing abandoned call information and converting them to leads and opportunities for both call center and mobile sales teams. JJC was awarded this honour at the recent Avaya International User Group (IAUG) conference in May 2012.
This innovation award is part of the Avaya DevConnect Partner Excellence Awards Program, which recognises the significant achievements of valued Technology Partners that contribute to Avaya's success throughout the year.
"We wanted to formally acknowledge Jebsen & Jessen Communications as a company that not only takes great pride in its innovation, but excels in generating growth with Avaya," said Eric Rossman, Vice President Developer Relations at Avaya. "They continuously help our mutual customers attain new successes in their respective business operations."
"It's an incredible honour to receive this award," said Kirk Schulz-Utermoehl, Regional Director for Business Solutions at JJC, "Our company believes it is important to be innovative and create mechanisms that make businesses run more efficiently and keep their customers content with the business relationship. I am very happy that our efforts were recognised by this award."
The Importance of the CallMizz Innovation
With real-time monitoring, alerting and reporting capabilities for abandoned calls -- whether the call is abandoned whilst in a queue or has been routed to an agent where it is not picked up -- managers and supervisors will be able to pre-define specific alert thresholds and have these communicated via SMS or email notifications. As a result, relevant trend and analysis reports can be made by tracking information and call centre supervisors will now be alerted if a situation arises that requires their immediate involvement, such as frequent abandoned calls.
CallMizz's business values include:
· Ability to act as a Measurable Performance Monitoring Tool -- With open, measurable results on the number of abandoned calls, the response time towards these abandoned calls and the trend of the missed calls. Analysis from this can be easily established.
· Assurance to achieving the desired customer service quality with reference to the measurable targets set by business managers.
· Ability to ensure optimal infrastructure and resources are laid within a business unit such as smooth call traffic, proper arrangement of resources to handle the calls etc, which directly results in higher customer satisfaction.
JJC is a team of business communication specialists who believe that a working relationship with the customer should go beyond simply providing equipment. Rather, it should also encompass the support for business outcome discussions and solutions superior customer care, firm commitment and excellent equipment in service support. Leveraging on 20 years of experience with a staff of over 370 and engagement with more than 800 customers worldwide, they have translated this philosophy into a service culture that is called I.C.E. -- Integrated Customer Experience.
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About Jebsen & Jessen Communications
We deliver business communication solutions for our multinational customers. Specialising in the execution and implementation of IP (Internet Protocol) telephony, we help our customers develop unified communication and contact centre solutions over multiple sites and across their global networks. We also diagnose, design and deploy CRM contact centres, provide network infrastructure and develop wireless and mobility solutions, for different market verticals. One of eight Regional Business Units within Jebsen & Jessen Group of Companies South East Asia, we have a staff strength of more than 370 and support more than 800 customers globally.
In 2011, JJC received the Frost & Sullivan Southeast Asia Contact Centre System Integrator of the Year Award, in recognition for its strong reputation as a trusted partner in the contact centre space across verticals and by leading vendors. For more information, please visit www.comms.jjsea.com.
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